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Not long ago, managers could look at a group of staff and more or less see similar people who were basically the same age. But things have changed. For the first time in history, four generations of workers are working side by side. Traditionalists, Baby Boomers, Generation X, and Generation Y are now mixing together in the workforce to create a new cocktail of company culture.
This can be a challenge for both coworkers and managers. Each generation has its own style of working and belief systems. Generations also have different rules about work as well as expectations of their employers and each other. Here are several strategies to keep the workplace cohesive:
Consider the motivators of each generation. Each generation brings a different set of life experiences, and these experiences affect the way each generation is motivated. Studies have shown that older generations are more interested in security, whereas younger generations are more attracted to teamwork, frequent feedback, and work-life balance.
Tailor the way you communicate. Given the differences in the way different generational groups process and respond to information, managers will be most effective when tailoring communication efforts. For example, mature workers may respond better when using a formal tone of communication, preferably face-to-face or in writing as opposed to younger workers who expect a more informal style, and use email as their primary communication tool.
Expand your horizons. Consider enrolling in a diversity training course. The more you learn and know about your different employees and their belief systems, the more you will be able to work together positively and with minimized conflict. Information is your most powerful resource.
Foster teamwork and respect among staff members. An after-work social activity may help your team to get to know one another outside the workplace, which can build camaraderie and solidarity among co-workers. Try a company picnic at a local park or a day-long teambuilding retreat to help your staff mesh. Mentoring programs are also a great way to help your staff integrate and learn from one another. Mature generations have a great deal of career experience and wisdom to offer to younger generations, and young workers could even reverse mentor through technology training or other new skills training.
Avoid special allowances. Avoid focusing on a particular generation, and try to treat everyone by the same rules. Making special allowances for one generation or another will only widen the gap between them—and create new gaps among your staff.
Remember to keep an open mind and consider the different generational issues that may be at play at your workplace. If you make an effort to integrate, communicate, and educate, you can quickly close the generational divide.
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