Your resume should reflect how your skills and accomplishments have made workplaces more organized, more efficient and more productive. If you are having trouble identifying specific achievements or responsibilities, consider the following questions:

Have you ...

• Restructured or reorganized a work environment or organization system (such as a filing system, database or storage facility)?
• Trained other staff members on a process or workplace tool?
• Managed any major events or critical company projects?
• Received any service awards or promotions?
• Increased sales or revenues by effective marketing techniques?

Did you ...

• Create any organizational processes (such as systems for scheduling meetings or sharing resources)?
• Streamline any workflow processes?
• Work with popular software and hardware technologies?
• Support any special projects? Marketing initiatives? Events? Communications?
• Implement new technologies or procedures? 

Once you have gathered your answers to these questions, you will have the results-oriented resume employers want to see.