Contact Center Staffing
Contact center agents and customer service representatives are on the front lines interacting with your valued clients every day. Their communication skills, service mentality, knowledge and problem-solving abilities can make or break your customer relationships. When you need service-oriented talent that will foster strong customer relationships and drive your bottom-line success, Spherion®
Our Contact Center Talent Connections Become Yours
Spherion is a leader in contact center staffing with a strong local focus and a reputation for service excellence. While we are part of a $2 billion staffing organization, we are individually owned and uniquely positioned to provide you with the personalized, results-oriented service your business deserves. Immersed in the community, we are acquainted with the area’s most talented service professionals and we are happy to introduce them to you!
Spherion places a wide variety of contact center and customer service professionals on a flexible and direct-hire basis, such as:
- Contact Center Agents
- Customer Retention Managers
- Customer Service Representatives
- Customer Service Supervisors
- Team Leaders
Spherion’s CallSource Plus®
staffing solution yields the most competent, service-driven hires for your contact center and customer service operations. Designed specifically for this environment, it incorporates testing in a simulated contact center setting, rigorous instruction modules and certification programs.
If you’re looking for a partner to manage your on-site contact center talent, Spherion is a recognized industry expert in contact center operations. Through our on-site management program, we provide the skilled talent and administer the processes to dramatically improve productivity metrics.
CallSource Plus takes the guesswork out of identifying qualified, service professionals for your contact center. Whether you need one person or thousands of people, Spherion is equipped with the proprietary tools required to deliver exceptional results:
Patented Prescreening Technology:
Assesses candidates for the critical skills and behavioral traits required to succeed in a contact center setting.
Simulated Testing Suite:
Evaluates a candidate’s customer service mentality, sales capabilities, communication skills and ability to perform well in a fast-paced contact center environment.
Customized Training Modules:
Trains employees on contact center environments and coaches them on how to consistently deliver excellent customer service.
Fosters the development of contact center professionals through multi-media training courses.
For customer-focused talent that will keep your contact center and customer service operations fully staffed and highly productive, entrust your workforce needs to Spherion. Discover the difference a local staffing partner bent on service excellence can make!
Contact Us Today