CLIENT SERVICE SUPERVISOR – Bismarck, ND, North Dakota

Job Reference:1001910879
Position Type:Permanent
Industry:Human Resources
City, State:Bismarck, North Dakota
Salary:US$0.00 - US$0.00 per year
Contact:Kayla Rettig, Spherion, United States
Phone / Fax:701-250-1111 / 7010-250-9999

Job Description

To be considered for this opportunity, you must complete an online application at www.spherion.com/bismarck

 

 

 

Candidates should be a permanent resident of Bismarck and needs to know the area very well.

 

 

 

The Client Service Supervisor (CSS) is accountable for ensuring the availability of qualified flexible employees through appropriate recruiting and skill matching to achieve total client satisfaction. He/she is also responsible for telemarketing, business development, managing flexible employees and imposing discipline as appropriate.

 

RESPONSIBILITIES:
Operations/Administration:
• Determine client needs, place appropriately skilled employees on flexible/full time assignments and conduct quality control and arrival calls on all client orders
• Receive, write and process all client orders with complete job description and credit information
• Assign appropriate pay rates for field employees and bill rates for clients within established guidelines
• Perform daily financial activities (sales adjustments, payroll, accounts receivable, accounts payable, collections)
• Communicate and coordinate the various aspects of branch operations required to ensure compliance with established policies and procedures, as well as local, state and federal laws and guidelines (Worker's Compensation, Unemployment, Human Resources, Legal, WOTC, etc.)

 

Sales/Business Development:
• Conduct telemarketing to existing and prospective clients; may also perform outside sales activities
• Maintain communication with established clients to ensure successful business development and to promote client and employee retention
• Identify recruiting needs and participate in the development of outside recruiting sources
• Identify new business opportunities
• Participate in local professional, business and civic organizations to enhance personal development and to promote company recognition

 

Supervision:
• Recruit, interview, make hiring decisions and conduct new employee orientation of flexible employees
• Counsel flexible employees on behavioral and performance issues, document and take corrective action as necessary

 

Qualification

 

EDUCATION/EXPERIENCE:
• Four-year college degree or 5 years of equivalent business experience
• Minimum of two years of related experience in a fast paced, multi-tasking environment

 

SKILLS REQUIRED:
• Ability to make sound business decisions
• Strong interpersonal, communication and problem solving skills
• Ability to prioritize and multi-task
• Good planning and organizational skills necessary to achieve business goals and to increase office efficiency
• Adaptability, flexibility and the ability to maintain effectiveness during change
• Computer literacy
• Ability to create and interpret financial and operational reports
• Ability to work effectively in a team environment
• Ability to work flexible/extended hours when necessary

 

To be considered, please apply online at www.spherion.com/bismarck When prompted for a recruiter code, use R46480020112. If you have any questions please contact Kayla Rettig at 701-250-1111.