Fraud and Dispute Case Processor - Fargo, North Dakota

Job Reference:1001914348
Position Type:Permanent
Industry:Administrative & Support Services
City, State:Fargo, North Dakota
Salary:US$0.00 - US$0.00 per hour
Contact:Audrey Putz, Spherion, United States
Phone:701-298-8300

Job Description

To be considered for this opportunity, you must complete an online application at www.spherion.com/fargo

 

Fraud and Dispute Case Processor working with credit/debit card accounts. This is an entry level position responsible for researching and performing a reasonable investigation on customer accounts related to billing errors or fraud claims.

P
rimary responsibilities include managing dispute/fraud caseload by researching, investigating, documenting, and resolving claims. This position utilizes Mastercard/Visa regulations to resolve customer claim. Customer claims are governed by Regulation E and/or Regulation Z requiring provisional credits, fees, interest and cardholder communications be completed within required timeframes. This position is multifaceted and requires a high level of accuracy and attention to detail. Communication with customers via telephone and written correspondence is required.

Qualification

Preferred Skills/Experience:

  • Demonstrated knowledge of applicable bank, Federal Regulations, Mastercard/Visa regulations and internal procedures
  • Proven commitment to high quality customer service
  • Good time management skills to maximize the number of clients that can be assisted while maintaining a high level of customer service
  • Strong verbal and written communication skills
  • Ability to identify and resolve/escalate complex problems with minimal guidance
  • Strong problem-solving and decision-making skills
  • Proficient computer skills, especially Microsoft Office applications


8-5 Monday - Friday



To be considered, please apply online at www.spherion.com/fargo  when prompted for a recruiter code, use 45520020051. If you have any questions please contact Audrey Putz at  701-298-8300