Participant Services Specialist - Fargo, North Dakota

Job Reference:1001909900
Position Type:Permanent
Industry:Customer Service & Call Center
City, State:Fargo, North Dakota
Salary:US$12.00 - US$14.00 per hour
Contact:Kellie Gores, Spherion, United States
Phone:701-298-8300

Job Description

To be considered for this opportunity, you must complete an online application at www.spherion.com/fargo

 

  POSITION OVERVIEW

The Customer Services Specialist is responsible to answer all participant questions on offered benefits with accuracy and high quality customer service.  

 

ESSENTIAL FUNCTIONS

 

  • Responsible for all assisting participants by answering questions, solving problems, and educating.  Receives incoming participant calls, responds to customer email inquiries in a timely manner using customer service standards, and assists participants that visit our facility
    • Handles all inquiries professionally and courteously and with accuracy
    • Promotes a favorable image of our Company through positive interactions with customers maintaining their confidence in us
    • Answers and returns inquiries in a timely manner
    • Researches/investigates all inquiries utilizing reference materials
    • Understands and applies confidentiality guidelines
    • Follows customer service standards
    • Meets customer service statistical goals

 

  • Is knowledgeable about the products that our Company offers
  • Participates in departmental training
  • Processes incoming requests in a timely manner following customer service standards for turnaround time
  • Processes incoming participant forms
  • Assists with projects such as creating marketing/education packets, processing mass mailings, creating education materials, etc.  
  • All other duties as assigned

 

 

Qualification

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

 

  • Telephone inquiry experience or ability the ability to handle a constant flow of incoming calls
  • Computer proficiency required
  • Must have excellent customer service skills
  • Must be able to work overtime, especially during the months of Dec-March
  • Must be able to handle phone calls that, at times, can be less than cordial

 

Temp-to-Hire

$12-14/hour DOE


To be considered, please apply online at www.spherion.com/fargo  when prompted for a recruiter code, use R45520019505. If you have any questions please contact Kellie Gores at  701-298-8300