Participant Services Specialist - Fargo, North Dakota

Job Reference:1001909900
Position Type:Permanent
Industry:Customer Service & Call Center
City, State:Fargo, North Dakota
Salary:US$12.00 - US$14.00 per hour
Contact:Kellie Gores, Spherion, United States

Job Description

To be considered for this opportunity, you must complete an online application at



The Customer Services Specialist is responsible to answer all participant questions on offered benefits with accuracy and high quality customer service.  




  • Responsible for all assisting participants by answering questions, solving problems, and educating.  Receives incoming participant calls, responds to customer email inquiries in a timely manner using customer service standards, and assists participants that visit our facility
    • Handles all inquiries professionally and courteously and with accuracy
    • Promotes a favorable image of our Company through positive interactions with customers maintaining their confidence in us
    • Answers and returns inquiries in a timely manner
    • Researches/investigates all inquiries utilizing reference materials
    • Understands and applies confidentiality guidelines
    • Follows customer service standards
    • Meets customer service statistical goals


  • Is knowledgeable about the products that our Company offers
  • Participates in departmental training
  • Processes incoming requests in a timely manner following customer service standards for turnaround time
  • Processes incoming participant forms
  • Assists with projects such as creating marketing/education packets, processing mass mailings, creating education materials, etc.  
  • All other duties as assigned






  • Telephone inquiry experience or ability the ability to handle a constant flow of incoming calls
  • Computer proficiency required
  • Must have excellent customer service skills
  • Must be able to work overtime, especially during the months of Dec-March
  • Must be able to handle phone calls that, at times, can be less than cordial



$12-14/hour DOE

To be considered, please apply online at  when prompted for a recruiter code, use R45520019505. If you have any questions please contact Kellie Gores at  701-298-8300