To be considered for this opportunity, you must complete an online application at www.spherion.com/fargo
The Customer Services Specialist is responsible to answer all participant questions on offered benefits with accuracy and high quality customer service.
- Responsible for all assisting participants by answering questions, solving problems, and educating. Receives incoming participant calls, responds to customer email inquiries in a timely manner using customer service standards, and assists participants that visit our facility
- Handles all inquiries professionally and courteously and with accuracy
- Promotes a favorable image of our Company through positive interactions with customers maintaining their confidence in us
- Answers and returns inquiries in a timely manner
- Researches/investigates all inquiries utilizing reference materials
- Understands and applies confidentiality guidelines
- Follows customer service standards
- Meets customer service statistical goals
- Is knowledgeable about the products that our Company offers
- Participates in departmental training
- Processes incoming requests in a timely manner following customer service standards for turnaround time
- Processes incoming participant forms
- Assists with projects such as creating marketing/education packets, processing mass mailings, creating education materials, etc.
- All other duties as assigned