Scheduler - Temple, Pennsylvania

Job Reference:JHV5GQ61K798N9QPWBP
Position Type:Permanent
Industry:Retail & Wholesale
City, State:Temple, Pennsylvania
Salary:US$10.00 - US$12.00 per hour
Contact:bethwilliams@spherion.com, Spherion, United States
Phone / Fax:484-335-1000 / 484-335-1011

Job Description

Responsibilities

  • Answering a high volume of phone calls to answer questions and schedule appointments 
  • Promoting  by providing an atmosphere which enhances customer relations by establishing a positive and respectful interaction with customer, staff and others 
  • Maintaining a sensitive and warm demeanor while screening customer needs
  • Providing information about all services offered including pre-appointment information as appropriate
  • Refers callers to outside sources for services not offered
  • Assists with the process of indexing customer records as volume necessitates, assures accurate scanning and organization of all customer related data into the MoverSuit for use by all internal users within the organization
  • Notifies Scheduling Department Manager of any trends or issues with the scanning/indexing process 

Qualification

Qualifications:

  • High School Diploma or GED
  • One year of customer scheduling experience or other office related or equivalent combination of education and experience
  • Ability to work with computer software, including: Microsoft Windows and Word, and Excel. MoverSuit is a plus.
  • Familiarity with Transportation terminology a plus
  • Excellent customer service skills.