Service Manager-Minot, ND, North Dakota

Job Reference:1001907690
Position Type:Permanent
Industry:Other
City, State:Minot, North Dakota
Salary:US$0.00 - US$0.00 per hour
Contact:John Funk, Spherion, United States
Phone:701-298-8300

Job Description

To be considered for this opportunity, you must complete an online application at www.spherion.com/minot

 

 

SUMMARY:

The Service Manager position is a working management position responsible for the efficient repair and maintenance operations of all company-supported products and equipment.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

·         Responsible for providing the direction and leadership required to achieve professional technical services at profitability and quality standards

·         Responsible for communicating company objectives and policies and to encourage employee participation and personal growth

·         Responsible for observing service personnel in repair circumstances and for providing the coaching necessary to develop diagnostic, safe, clean, efficient and effective high quality work

·         Oversees all clerical functions necessary to support the work order process (open/close, labor posting, sublet repairs, internal & external parts, etc)

·         Maintains working relations with the parts department and sees that proper procedures, records and reports concerning parts for service are in order

·         Assist in the preparation of service quotes as needed for Sales and/or CSSR’s proposals and cooperates with the sales department in evaluating used equipment for trade in and assists in setting up equipment at shows, exhibits, demos, etc.

·         Make recommendations for tools and equipment and other facility capital expenditures and ensures that they are maintained in good working order

·         Make recommendations regarding service vehicle and asset purchases and coordinate those purchases and ensure that vehicles and assets are maintained in good working order

·         Maintains working relations and negotiates with manufacturers on warranty, policy, tooling requirements and customer support matters

·         Work closely with Training to determine technician training needs and help coordinate the training on an ongoing basis

·         Responsible for safety issues, ensure safe operating procedures, OSHA and EPA compliance, and responsible to coordinate safety meetings/tool box topics on a regular basis

·         Develop markets for service department current abilities and future revenue opportunities

 

 

·         Develop and maintain all service efficiency and management reports required by the company and OEMS

·         Responsible for working with HR to recruit, hire, and train service employees

·         Formal employee performance reviews will be held twice per year with service personnel

·         Salary reviews will be conducted at least annually for each service technician with special reviews performed according to employee performance

·         Responsible for setting wage levels and technician grade evaluations for all service personnel

·         Direct involvement with in-field customer issue resolution

·         Responsible for the morale and discipline of the service personnel working within company policies, including termination, if necessary

Qualification

REQUIRED SKILLS:

·         2 year technical degree or 4 year college degree in management, business, or equivalent experience

·         Extensive heavy construction equipment background preferred

·         An above average computer comfort level to work with Word, Excel, Access, Power Point, MS Outlook, and Distributor Operating systems such as MTA or NDS

·         Must have a working knowledge of business financial markers and apply the resources to maintain an efficient service department

 

ADDITIONAL JOB REQUIREMENTS:

·         Maintain excellent communications skills, both oral and written

·         Maintain excellent customer relations and strong interpersonal skills

·         Maintain high employee morale

·         Attain short- and long-term objectives through good management and planning

·         Should be personable, highly motivated, a problem solver, ethical, and able to adapt to all forces around them – customers, suppliers, coworkers, and manufacturers

·         Works in an efficient and effective manner

·         Contribution to departmental and product line goals

·         Must have a positive mental attitude

 

 

To be considered, please apply online at www.spherion.com/fargo  When prompted for a recruiter code, use R45520002263. If you have any questions please contact John Funk at 701-298-8300