Tech Support-Level 1 - Lehi, Utah

Job Reference:JHS57Q6KFRJJR52XS5D
Position Type:Permanent
Industry:Customer Service & Call Center
City, State:Lehi, Utah
Salary:US$13.00 - US$15.00 per hour
Contact:Leina Jaramillo, Spherion, United States
Phone:801-984-8065

Job Description

 

 

Essential functions:
  1. Provides technical support via telephone, email and chat.
  2. Educates customers on the use of company products.
  3. Assists in testing new and enhanced products.
  4. Accurately records and maintains incidents in accordance with department standards.
  5. Champions customer issues from feedback stage through delivery of solution.
  6. Assists Development and Implementation staff in resolving product issues.
  7. Validates and reports customer submitted bug reports.
  8. Participates in department team meetings.
  9. Assists in special projects and other duties as assigned.
  10. Professional attitude and reliable, works well with others

Qualification

Requirements

     
    Must be able to work rotating weekend shifts.    
       

    Minimum one year of customer service/help desk support experience in a call center environment 
    Software trouble shooting experience and hardware troubleshooting experience

    Must be able to learn quickly. The  first 2 weeks is spent being trained on their software and how to support the users. The company has a family oriented approach internally as well as with their client base so they want all their people to be treated with this level of respect/caring 
    Great verbal and written skills
    Windows Operating Systems Knowledge having worked previously in a Windows 7 environment
    Any Server 2003, Outlook, TCP/IP, etc. are great to have but not required. 

    Must be able to pass a national criminal background check 
    Excellent Company with lots of growth potential