Spherion Corporation Listed on Gartner, Inc.'s Help Desk Magic Quadrant

FORT LAUDERDALE, Fla., February 15, 2005 – Spherion Corporation, a staffing, recruiting and workforce solutions provider, today announced its listing on the recently published Help Desk Outsourcing Magic Quadrant study by Gartner, Inc. Spherion is positioned on the Quadrant with other leading service providers in North America that provide help desk services to handle technology problems and queries from employees at client companies.

The study analyzes the primary service providers in the help desk arena, measures how they differentiate their services and provides best practices for evaluation and selection of the right partner.

Companies listed in the 2004 Help Desk Magic Quadrant report are judged on two key factors: ability to execute and completeness of vision. Criteria for Quadrant designation included: service-level agreements, metrics and measurement programs, market innovation, client references and continuous improvement/quality assurance processes. Spherion was placed in the Challenger segment of the Quadrant because of the scores it received on its ability to execute and deliver results.

“We are pleased to be recognized by Gartner for our capabilities in this segment of the industry. The references provided by our clients for the Magic Quadrant shows that we are effectively meeting and exceeding their expectations,” said Eric Archer, president of Spherion Professional Services. “In 2005, we will continue to look for ways to improve and increase the quality of our services and position ourselves as a leader in help desk services.” 

About the Gartner Magic Quadrant

The Magic Quadrant is copyrighted 2004 by Gartner, Inc. and is reused with permission. The Magic Quadrant is a graphical representation of a marketplace at and for a specific time period. It depicts Gartner's analysis of how certain vendors measure against criteria for that marketplace, as defined by Gartner. Gartner does not endorse any vendor, product or service depicted in the Magic Quadrant, and does not advise technology users to select only those vendors placed in the "Leaders" quadrant. The Magic Quadrant is intended solely as a research tool, and is not meant to be a specific guide to action. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

About Spherion

Spherion Corporation is a leader in the staffing industry in North America, providing value-added staffing, recruiting and workforce solutions.  Spherion has helped companies improve their bottom line by efficiently planning, acquiring and optimizing talent since 1946. To learn more, visit www.spherion.com.