Respond to issues like failed equipment, complex software issues, unit installations and upgrades, ensuring end-user productivity.
Provide support to hundreds of thousands of users each year in a variety of environments, including dedicated on-site staff and remote services.
Why do clients choose Spherion?
Customer-centric solutioning
We first analyze your business—the environment, technology, processes and people—to determine how to best support your workplace. Then we scope the work, building a team of certified technicians. Made up of full-time and flexible talent, our teams enable organizations to quickly staff up or down while increasing cost savings as dependency on full-time talent decreases.
Flexible tools Customers can use their existing technology tools or Spherion’s event management system, Metrix. FlexTools methodology utilizes the appropriate combination of call management and logistics tools, based on each client’s existing toolset.
Certified, experienced resources
All Spherion® technicians are OEM and A+ certified and receive a minimum 80 hours annually in formal training.
Proven performance with PC manufacturers
Our success includes:
First-time-fix rate is an average of 25% higher than the Hewlett Packard standard.
Customer satisfaction rate for HP is 25% higher than the standard.
First-time fix rate for Compaq equipment is 97%, making us a Premier Service Provider.
100% customer satisfaction rating as IBM Platinum Warranty Partner.
