End users from all departments rely on IT’s services to be able to do their job effectively. Selecting the right partner for your End User Services function is crucial. Spherion^® provides the staffing, management and processes needed to manage the entire function, meeting desired service levels while leveraging clients’ existing infrastructure investments. We help companies increase end user productivity while decreasing their downtime.

The services your staff requires for success:

• Help desk
  Call management, problem resolution & analysis, usage questions & problem-solving advice & solution development.
• Desktop services
  Failed equipment, complex software issues, unit installations & upgrades.
• Mobile product support
  Repair & re-imaging for laptops & personal data assistants (PDAs).

Benefits 

• Results
  Reduction of repetitive service requests by as much as 20% annually.
• Consistency & accountability
  Quarterly analysis reports include steps to reduce costs over time.
• Integrated processes & systems
  Proven procedures and best practices reduce calls and enhance productivity.
• Performance management
  Issues are managed proactively, service levels and customer satisfaction aggressively tracked and success benchmarks established.
• Talent utilization
  Spherion creates a stable, progressive workplace, retaining talented employees and reducing turnover.

Looking to increase your end user productivity while decreasing their downtime? Contact us today.