1st Shift Mortgage Servicing Specialist in West Des Moines

posted:
Location
West Des Moines, Iowa
Industry
Customer Service & Call Center
Job Type
Temp to Perm
Salary
US$ 12.00 - US$ 13.00 per hour
Reference Number
S_7229
Contact
Macgregor,Leah, Spherion
Phone
515-573-1022
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Job Description

Take inbound from customer service teams to answer questions and help resolve customer concerns
May make outbound calls to customers to resolve research requests
Must be able to shift back and forth between work in queue and incoming calls to cover dedicated phone support line as well as internal work
Must have excellent verbal communication skills and ability to articulate root cause of customer inquiry, best possible solution, and outline all required action to representative and/or customer, other departments, managers, legal or vendors to resolve customer issues
Provide immediate analysis and response to escalated inquiries and complaints on the most complex products/services and/or from premier customers pertaining to all aspects of payment and payoff operations from Customer Service team members while the customer is on hold
Answering questions pertaining to all areas of loan servicing including e-mail and GEM research inquires, payment research, taxes, insurance, loan modifications and assumptions, prepayments, payoffs, misapplied funds, adjustable rate loans, credit reporting, and lien perfection
Understand the associated risk and/or impacts to Investor where applicable when making decisions to accommodate customer requests
Representative must identify and escalate trends in the calls being received as well as potential procedure changes

Working hours: Mon-Friday 8:00A-7:00P (8 Hour shifts)

Skills:
Intermediate Microsoft Office skills
Ability to navigate multiple computer systems, applications, and utilize search tools to find information
Strong analytical skills with high attention to detail and accuracy
Excellent verbal, written, and interpersonal communication skills

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

Qualification

High School

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