2ND TIER HELP DESK REPRESENTATIVE

posted:
Location
Madison, Wisconsin
Industry
Customer Service & Call Center (Office and Administrative Support Occupations)
Job Type
Temporary
Working Hours
10:00 AM - 7:00 PM
Salary
US$ 17.00 - US$ 20.00 per hour
Ref. Number
S_39112
Contact
Deb Wethal, Spherion
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Job Description

If you enjoy taking 2nd tier calls in a Help Desk setting, then take note that we are currently hiring! Spherion, in partnership with American Family Insurance, is currently recruiting for an individual that will troubleshoot technical problems for both hardware and software systems thru configuration and monitoring. will partner with 3rd tier level when needed. This is currently slated to last for 2 years with possible extension. Hours will be Monday-Friday between 10am-7pm. No weekends or on-call work.

Responsibilities:
This individual will be supporting mostly infrastructure and/or hardware. Will be working with a wide-range of issues to include telephony, e-mail, outlook, etc. Resources will be provided to assist with answering questions.

Working hours: 10:00 AM - 7:00 PM

Skills:
2nd Level Support, Adobe Acrobat, Communication Skills, Customer Service/Support; MS Office/Outlook, Network Support, Team Player, Windows

Education:
High School

Experience:
1-4 years

Qualifications:
Use Service Now for system, experience would be preferred


This individual will already have experience working as a 2nd tier Help Desk Rep, taking escalation calls.

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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