Accessories Advisor Specialist

Jacksonville, Florida
Retail & Wholesale (Business and Financial Operations Occupations)
Job Type
Working Hours
8:00 AM - 11:00 PM
US$ 15.00 per hour
Ref. Number
Cameron, Teresa, Spherion
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Job Description

The Accessories Advisor Specialist is accountable for delivering an elevated, modern luxury experience on incoming phone calls and emails from customers. Responsibilities include supporting customers for reasons such as: to place an order, check an order status, inquire about a repair, seek product information or resolve an issue.

- Respond to incoming phone and email contacts from customers in a professional and efficient manner
- Mitigate customer escalations through effective decision making and problem solving skills
- Maintain knowledge and ability to effectively articulate the selective brands, products, policies, and procedures
- Drive sales by offering to place orders and suggest complementary items based on customer needs and preferences
- Leverage multiple systems and tools to effectively handle customer contacts
- Simultaneously handle cross-functional tasks including calls, emails, and data processing
- Other duties as assigned

Working hours: 8:00 AM - 11:00 PM

The accomplished individual will possess:
- Passion for working within a team environment that delivers a five gold star experience
- Demonstrated experience in a upper scale retail department store environment
- Excellent verbal and written business communication skills
- Ability to multi-task in a fast-paced environment and handle shifting priorities
- Detail oriented
- Effective decision-making, problem-solving and follow-up skills necessary
- Ability to work overtime hours as dictated by business needs
- Intermediate computer skills, including proficiency in Windows navigation and MS Office
- High school diploma or equivalent required

High School

1-4 years

Luxury retail selling experience desired such as selling department store cosmetics, accessories, men's tailored suits, or fine jewelry.

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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