Account Manager

Rockledge, Florida
Customer Service & Call Center (Office and Administrative Support Occupations)
Job Type
Working Hours
8:00 AM - 4:30 PM
US$ 50,000 - US$ 60,000 per year
Ref. Number
McNealy, Patrick, Spherion
772.336.9545 x208
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Job Description

Primarily responsible for providing effective customer service for all assigned customers by utilizing competent knowledge of PCB assembly process from quote to finished product.

General Purpose: Customer relations, problem resolution, time management

Essential Job Functions:

  • Provide timely and accurate information to incoming customer order status and product requests
  • Process customer orders/changes according to established policies and procedures
  • Process customer RMA according to established policies and procedures
  • Work closely with the engineering and production managers to ensure accurate WO expectations
  • Must partner with the purchasing, engineering and production department to provide customers with service
  • Must address customer inquiries and ensure effective and long-term satisfaction/problem resolution
  • Participate in company or special training classes with emphasis on employee improvement
  • Provide timely feedback to the company regarding customer concerns

Essential skills and experience:

  • Technical knowledge of PCB manufacturing
  • Excellent interpersonal and communication skills by phone, e-mail, in-person
  • Requires resolve to follow through until satisfactory resolution is made
  • Time management: ability to organize and manage multiple priorities
  • Basic Microsoft Office proficiency: Word and Excel
  • Ability to work well independently and within a team
  • Ability to gather and analyze information
  • Ability to learn through shadowing and following documented procedures
  • Ability to work under pressure
  • Commitment to company values
  • Customer service experience
  • Strong customer orientation
  • Basic computer proficiency: ability to learn and use ERP system
  • Customer service experience in a manufacturing environment a plus
  • Working knowledge of AS9100, ISO 13485 a plus

Previous job experience dealing with handling or sales of electronic components
Previous job experience dealing with sales or production of printed circuit board assemblies
Customer service experience

Minimum of a 2 year degree in electronics/business or 2 years of sales and customer service experience within related field.

Physical demands and work environment:
Physical demands: while performing the duties of this job, employee is required to walk, sit, use computer, use phone, and interact with customers and employees. Sitting most shift with computer and phone use. May be needed to lift up to 10 pounds. Minimal travel may be needed from time to time.
Work environment: while performing the duties of this job, employee may be exposed to office conversations and company radio. Open office floor plan. Minimal travel may be needed from time to time including but not limited to customer on-sites, trade shows, or conventions.

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Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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