Account Manager/Collector

Superior, Wisconsin
Customer Service & Call Center (Office and Administrative Support Occupations)
Job Type
Working Hours
7:00 AM - 8:00 PM (Various Shifts Available)
US$ 12.50 - US$ 13.00 per hour
Ref. Number
Kvale, Sarah, Spherion
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Job Description

Spherion is currently partnering with a local financial company in Superior, WI to fill their Account Manager/Collector positions! This is a full-time, temp-to-hire position starting late April. Working hours between Monday - Thursday 7:00am-8:00pm and Friday 7:00am - 5:00pm. Candidates can choose their schedule as long as they reach 40 hours per week.

The main responsibility of this position is to contact debtors to facilitate repayment of financial obligations owed to clients to ensure that production goals are met.

--Manage time and resources, to include accurate entry of data, using the Collection Resource System (CRS) to effectively maximize their efforts to manage an assigned portfolio of aged receivables in accordance with client and company work standards and operating procedures.
--Place and receive telephone calls to consumers. Document telephone calls made and/or telephone conversations using codes, appropriate abbreviations and in some cases, detailed notes regarding the conversation ensuring that federal and state third party collection regulations have been followed.
--Provide effective and thorough coverage on entire assigned portfolio on a regular and consistent basis.
--Complete daily task sheets as requested by team leader or production manager which indicate performance level at current point in time and track performance to goal for month.
--Skip Trace (debtors/consumers who change residence without notifying creditors) for creditors or other concerned parties to gather current contact information.

Working hours: 7:00 AM - 8:00 PM (Various Shifts Available)

--Oral Communication: Speaks clearly and persuasively in positive or negative situations; Listens to information presented and gets clarification as needed to ensure understanding of job responsibilities and expectations; Responds well to questions and requests.
--Quality: Demonstrates accuracy, thoroughness and the ability to retain and apply information presented; Applies feedback to improve performance; Monitors own work to ensure quality.
--Quantity: Meets productivity standards; Completes work in timely manner; Strives to increase productivity.
--Language Skills: Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. Bi-lingual English/Spanish is desired.
--Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent.
--Computer Skills: To perform this job successfully, an individual should have ability to accurately enter data into appropriate fields and possess working knowledge of CRS collection management system software, CBR and Fast Data tools.

High School

1-4 years

--High school diploma or GED

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Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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