Account Representative in Bryan, TX

posted:
Location
Bryan, Texas
Industry
Administrative & Support Services
Job Type
Temp to Perm
Salary
US$ 12.50 per hour, $12.50 - 12.50 per hour + none
Ref. Number
S_13499
Contact
Veronica Hoyt, Spherion
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Job Description

Spherion Staffing is looking for an Account Representative with experience in a clerical setting. They should have professional customer service skills and experience in a call center environment. An ideal candidate has strong data entry skills and excellent phone etiquette. Being experienced in a high leveled customer service office environment is preferred.

- Verify and process incoming orders, communicating any issues to internal and external customers as necessary
- Answer customer inquiries as necessary, via phone, email or in person
- Process order changes and order cancellations, coordinating with factory personnel as needed
- Manage pending file to close questions in an efficient manner
- Thoroughly and efficiently gather customer information, access and fulfill customer needs, educate the customer where applicable while providing a positive customer experience
- Provide accurate answers to all inquiries on order status, product information and problem resolution. Source answers from other areas when needed.
- Identify and extend opportunity while collaborating with internal teams to ensure company expansion
- Perform other duties as necessary

Working hours: M-F 8-5

Skills:
--Intermediate mathematical skills including the ability to calculate discounts and percentages
--Strong computer skills, familiar with Microsoft programs.
--High school diploma required. College education preferred.
--2 to 3 years customer service preferred, minimum 2 years call center experience
--Highly developed sense of integrity
--Demonstrated passion for excellence with respect to treating and caring for customers
--Must pass a background check and drug screen
--Outstanding written and verbal communication skills.

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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