Account Representative

Jacksonville, Florida
Customer Service & Call Center
Job Type
US$ 17.00 - US$ 17.50 per hour, $17.00 - 17.50 per hour + none
Ref. Number
Vella,Celena, Spherion
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Job Description

Our client located on the Northside,is seeking an experienced for a person for a 6 project for their growing department,

Ideal candidate will possess...then list the responsibilities, etc

Manage order flow and service requests in order to meet business unit?s objectives. Effectively communicate with internal and external Coach Business partners.
The primary responsibilities of the individual in this position are:
Order Management Activities
Review and maintain orders through the order management system from the time of receipt to the time of shipment.
Review orders to ensure accuracy in product assortment, forecasted quantity (allocations) and scheduled ship dates.
Communicate order status to Sales Channel and/or Account.
Execute order changes based upon business need.
Monitor order to shipment flow to ensure timely shipping
Liaison between shipping area and the account and/or NY to solve any issues (cancel date, PO errors, response time of routing)

Reporting / Analysis Activities
Develop daily ship update for assigned accounts and ensure sales dollars are reported accurately to meet the LE for the current period. (excludes VM)
Provide analysis as needed to support Sales Channel and/or other department?s requests and resolve related issues.
Provide post shipment support and assist in research as needed for shortages, overages and other claims.
Provide daily activity report(s) as needed by the business, leadership and/or account

Customer Service Activities
Provide best in class service to all customer contacts ? internal and external - through ownership of assigned accounts and demonstrated proficiency of the business.
Proactively communicate issues pertaining to his/her account.
Resolve internal/external customer inquiries at the time of contact.
Other duties as assigned.

Working hours: M-F from 8am to 5pm

The accomplished individual will possess?
High school diploma required; College degree preferred
2 or more years of Order Management experience, including detailed understanding of the order, fulfillment, and invoice process.
Proficient in Microsoft Suite (Excel, Word) and email applications
Excellent verbal and written communication skills required.
Ability to work on an individual level as well as a team environment.
Proficient analytical and problem solving skills
Ability to make timely and effective decisions
Ability to adjust to competing and shifting priorities
Knowledge of SAP a plus
Understanding of export documentation and logistics a plus

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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