Account Representative

Mankato, Minnesota
Customer Service & Call Center (Office and Administrative Support Occupations)
Job Type
Temp to Perm
US$ 12.00 - US$ 15.00 per hour, $12 - 15 per hour + none
Ref. Number
Leah Macgregor, Spherion
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Job Description

Job Description:
Assists the Customer Management & New Business Development departments on assigned accounts with various tasks, including order entry and reports, as well as assisting with customer requests and questions. Fully responsible for meeting day-to-day customer expectations that align with Company business requirements.

Essential Duties and Responsibilities:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Entry level position that works under supervision & performs a wide variety of routine support activities in the customer management function.
- First point of contact with assigned customer calls and questions.
- Ensures routine sales orders are created and processed on time following the contract review process. Verifies orders for accuracy and completeness (pricing, quantity, lead times, etc. against quotes).
- Assists with customer requests and requirements and solves minor customer problems.
- Responds to and advises customers on standard pricing, minimum order requirements, price breaks, lead times, order status, back orders and shipping methods from quotes or current information in the system.
- Initiates Engineering Change Orders (ECO's) for product change requests.
- Facilitates the use of Customer Relationships Management Tool (CRMT) for the use of quoting, forecasting, customer interactions and customer complaints/corrective actions, and communicates as appropriate to Company personnel.
- Responsible for communicating expectations and requirements to the operations and/or customers in alignment with balanced business.
- Processes Return Material Authorizations (RMA's) and escalate to Program Manager as needed.

Working hours: Mon-Fri 8:00A-4:30P

Associate's degree (A. A.) or equivalent from two-year college or technical school; or six months to one year related experience

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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