Account Resolution Specialist

posted:
Location
Sioux Falls, South Dakota
Industry
Customer Service & Call Center (Office and Administrative Support Occupations)
Job Type
Temp to Perm
Working Hours
Various Shifts Available
Salary
US$ 14.99 - US$ 15.00 per hour
Ref. Number
S_58985
Contact
Griglione,Helena, Spherion
Phone
605-335-6010
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Job Description

Spherion Staffing has openings for an Account Resolution Specialist in the Sioux Falls area. Qualified candidates will have exceptional customer service skills and be detail oriented. The Account Resolution Specialist will be responsible for providing quality customer experience while working to collect and negotiate terms of repayment on complex/specialized outstanding account balances.

Hours: Monday- Friday 7:00 am- 6:00 pm, (1) 12:30 am- 9:00 am, Rotating Saturday shift.
Pay: $15/hour

Responsibilities:
- Assist customers both with inbound and outbound calls
- Assist the customer to help determine the reason for their account delinquency and evaluate the customer's financial situation; negotiate for full payment or create terms for repayment
- Consistently learn and apply operational policies and State & Federal regulations governing collection practices
- Demonstrate strong organizational and time management skills to achieve department productivity metrics
- Complete other duties as assigned by leadership

Responsibilities:
See above

Working hours: Various Shifts Available

Skills:
Requirements:
-Demonstrate strong organizational and time management skills
-Provide exceptional Customer Service while being empathetic
-Proficient computer skills
-Detail oriented
-Ability to work in a faced paced environment
-High School Diploma/GED
-Flexible schedule

Education:
High School

Experience:
0-1 years

Qualifications:
See above


To be considered, please apply online at www.spherion.com/apply

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

Apply Now