Account Service Representatives

Fargo, North Dakota
Customer Service & Call Center
Job Type
Temp to Perm
US$ 13.95 - US$ 14.00 per hour, $13.95 - 14.00 per hour + none
Ref. Number
Janine Eberhart, Spherion
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Job Description

Our client has several openings for Account Service Representatives in their business. The Account Service Representatives will provide direct customer service; take inbound calls, be responsible for responding to customer requests for information on accounts and related products and services

3:30pm-midnight with Saturday or Sunday off. 2nd day off is variable from week to week.

Part time shifts 7pm-midnight with Saturday or Sunday off. 2nd day off is variable from week to week.

Must be available for 4 weeks of training Mon-Fri 1-9:30 pm

Pay: $14/hour

- Provides information on accounts and loans as requested including balances, service charged, posted and non-posted items, and funds availability. Quotes interest rates and fees. Completes requests for statement or item copies
- Completes maintenance as requested including address changes, check orders, stop payments, warnings, account closings and ATM card captures
- Provides information on bank products and services as requested by the customer. This may include recommending alternative banking products to better meet the customers banking needs
- Meets service level guidelines and production standards based on documented performance criteria for grade level and shift worked
- Standard measurements including, but are not limited to, service delivery, calls per hour, schedule adherence, and attendance and punctuality. Calls are monitored and feedback provided according to established expectations and guidelines

Working hours: See job description

--High school diploma
--Six months prior customer service experience
--Banking or other financial institution experience preferred
--Administrative/Technical Skills
--Data entry skills (typing alpha and numeric required)
--Ability to communicate effectively, courteously and provide the customer with accurate information
--Excellent telephone etiquette
--Ability to work independently as well as part of a team
--Professionalism necessary for public contact position

To be considered, please apply online at
If you have any questions please contact Audrey Mascal at 701-412-2896

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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