Account Services Associate
The Account Services Representative position will be responsible for multiple transactions and processes surrounding various programs. This position will act as both an administrator and subject matter expert for these programs. The ability to manage high end accounts will also be a function prominent in this position.
> Identify, research, and monitor accounts.
> Contact accounts by telephone or mail to solicit resolution in a professional and courteous manner.
> Confer with customers by telephone to review the account standing reasons for outstanding invoices.
> Reconcile and apply payments or credits to accounts as outlined in submitted remittances.
> Record information regarding processes and actions using a centralized database.
> Provide customer service to assist high end customers with account questions.
> Develop and maintain positive working relationships with other team members throughout the organization.
> Perform multiple clerical duties such as tracking programs, issuing credit/debits, reconciling data, answering correspondence, creating and maintaining spreadsheets, and providing reporting.
> Regular and prompt attendance at work is a primary function and requirement of this position
Working hours: 8a-5p
-High School Graduate or General Education Degree (GED)
-Some previous training completed with a focus in Accounting or a related field would be helpful.
-Two to four years related experience in an accounting, collections or administrative role.
-Three to five years related experience in a customer service role.
-General knowledge of accounting practices and terms.
-Computer literate in a Microsoft Windows environment.
-Basic to intermediate level of experience using Microsoft Excel. Must have the ability to perform functions such as creating a spreadsheet, formatting a spreadsheet, using the formula bar, and calculating numbers.
-Basis understanding of an e-mail account and how to send, forward and reply to incoming e-mail.
-Accurate typing skills, approximately 30 words per minute.
-Accurate 10-Key by touch, alphanumeric.
-General knowledge of how to use a calculator, copy machine, fax machine, printer, telephone and various standard office equipment.
-Proven results in a fast paced environment with high priority tasks and fixed deadlines.
-High level of organization and attention to detail.
-Ability to identify trends, issues and proactively seek out resolution.
-Exude professionalism in both written and verbal communications to both internal and external customers.
Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.