Account Support Analyst in Jacksonville, FL

Jacksonville, Florida
Administrative & Support Services
Job Type
Temp to Perm
US$ 15.00 per hour, $15 per hour + none
Ref. Number
Vella, Celena, Spherion
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Job Description

Our client located in the Riverside area is in need of an experienced Account Support Specialist. Ideal candidate will have experience working in third party benefits administration, healthcare industry or related fields. The position of Account Support Specialist is responsible for the implementation and set up of new clients, as well as ongoing management of existing clients in the small group space. Individuals in this position will be required to promptly answer inquiries through emails, and phone calls from clients and brokers regarding account issues and inquiries. Provides online training and assistance for employer clients, oversee the processing and auditing of client eligibility, and contacting clients regarding account funding, when necessary.

- Prepare/Send/Monitor for business agreements
- Audit monthly renewal list for accuracy so renewal letters can be sent timely
- Provides web training for employer portal and ongoing support to allow employer to use self-service capabilities
- Send Advance Funding/Welcome Letters for New & Renewal Clients
- Answers Emails/Tickets and Phone Calls From Clients & Brokers Regarding Account Issues/Inquiries
- Contact Clients when Funds are Low
- Assists with the completion of Year-End Reconciliation Reports
- Prepare Statements of Services (SOS) for all Changes Requested by Clients for Optional Services
- Audit HRA Plan Documents completed by the Compliance Division
- Attend Health Fairs/Enrollment Meetings as needed
- Backup to Customer Service Phones
- Work Overtime as Requested
- Perform Other Duties as Assigned by Management

Working hours: Monday - Friday


- Strong customer service skills
- Time management skills
- Sense of urgency
- Strong verbal and written communication skills
- Organizational and prioritization skills
- Ideal candidate will have experience working in third party benefits administration, healthcare industry or related fields.

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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