Accounting Customer Service Specialist

posted:
Location
Fort Wayne, Indiana
Industry
Customer Service & Call Center
Job Type
Temporary
Salary
US$ 12.00 - US$ 15.00 per hour, $12 - 15 per hour + none
Ref. Number
S_21435
Contact
betancourt-avila, Rosa, Spherion
Phone
260-496-9900
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Job Description

As part of the customer service team, the accounting customer service specialist will support all business divisions delivering exceptional customer service regarding customer billing inquiries. The call center will support global customers including all insureds, agents, employees.

Primary Responsibilities
-Monitor and manage customer inquiries completely, professionally and accurately
-Manage customer requests to make payments via credit cards and ACH. Ensure confidentiality with regards to customer accounts.
-Research and analyze systems and data regarding customer accounts.
-Comply with all current policies, procedures and workflow.
-Collaborate effectively with Finance team members and all business teams.
- Achieve established performance goals and metrics for the team.
-Special projects as assigned by management.

Working hours: 8-5

Skills:
-AS degree with major in accounting or finance
-3 or more years related customer service, insurance or accounting experience
-Strong customer service skills
-Ability to maintain confidentiality
-Solid problem solving skills
-Proficient in MS office (Excel, Powerpoint, Work, Outlook)

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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