Accounts Receivable Collections Specialist

Middleton, Wisconsin
Accounting & Auditing (Business and Financial Operations Occupations)
Job Type
Working Hours
8:00 AM - 5:00 PM
US$ 16.00 - US$ 17.00 per hour
Ref. Number
Hennen, Grace, Spherion
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Job Description

Join our international consumer products company in a temporary role! My client not only offers a progressive and high energy atmosphere, but also has a cafeteria onsite and lots of employee appreciation events! The Collections Specialist will be responsible for establishing relationships with customers to collect monies from accounts with outstanding Accounts Receivable (A/R) balances. Our Collections Specialists will enforce terms compliance, pursue unearned discounts and focus collections efforts on credit card, line of credit, wires, check payments and all other customer loan types.

- Perform business-to-business collections calls to delinquent customers. Locate and notify customers of delinquent accounts by telephone, email, customer portals and mail to solicit payment in a professional manner while keeping and improving customer relations.
- Manage delinquency on A/R accounts using collection techniques. Review and collect on assigned delinquent accounts.
- Ensure notifications, including collection emails, letters and applicable state/regulatory letters are sent to customers.
- Adhere to all established company guidelines for collections process.
- Analyze delinquent accounts to determine if they are uncollectable based on past due status, payment history and member contacts. Prepare uncollectable accounts for charge off on a monthly basis.
- Locate and monitor overdue accounts, using SAP and a variety of automated systems.
- Negotiate credit extensions when necessary.

- Strong written and verbal communication skills
- Previous SAP or related ERP experience desired
- Strong Microsoft Office experience, specifically Excel, a plus
- Effective organization, decision making and interpersonal skills
- Ability to provide excellent customer service skills and skillfully handle confrontation
- Exceptional attention to detail
- Demonstrated analytical, problem-solving and system knowledge
- Ability to work independently, organize and prioritize work
- Knowledge of the fundamentals of collections concepts and practice

- Associate's Degree in Accounting, Finance or related field required.
- Bachelor's Degree in Accounting, Finance or related field preferred.
- A minimum of 1 year of experience in a customer service role required with preference in a call center environment.
- A minimum of 1 year of experience in credit or collections is desired.

Apply today!

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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