Accounts Receivable/Collections Rep

posted:
Location
Lakeland, Florida
Industry
Accounting & Auditing (Business and Financial Operations Occupations)
Job Type
Temp to Perm
Working Hours
9:00 AM - 6:00 PM
Salary
US$ 13.50 per hour
Ref. Number
S_34625
Contact
Keilty, Alicia, Spherion
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Job Description

The Accounts Receivable/Collections Rep works in a fast paced environment researching past due balances, contacting customers and sales, resolving discrepancies, keeping all accounts under the 90+ days, inbound and out bound calls, basic computer skills, Excel and Word knowledge is a must. This person must be self-motivated but also work well in a team environment.

Working Schedule: 9:00am - 6:00pm but may fluctuate within an hour earlier or later

Responsibilities:
? Ensure collection of past due customer accounts from inception to account resolution.
? Submit invoice and credit copies to customers.
? Provide overflow support for internal and external customer support lines.
? Notify customer of outstanding balance, research payment discrepancy, and document actions taken.
? Ensure timely follow-up to comply with severity of past due status.
? Work with Credit Corrections to secure product credits.
? Process credit apply batches
? Provide cooperative communication to foster collaboration with suppliers and sales force.
? Perform other work related duties and special projects as assigned by Management

Working hours: 9:00 AM - 6:00 PM

Skills:
- Professional commitment is expected (i.e. attendance, promptness, focus on job & tasks, always working and contributing.)
- At least three years of professional work experience (internships will be considered as work experience)
- Strong Analytical skills.
- Ability to take responsibility and ownership of accounts assigned
- Must be able to clearly communicate and voice personal opinions in a professional manner about solutions/recommendations to various levels of management even when faced with opposition or pushback.
- Must be flexible and able to work any hours that the call center is open. Shifts may change.
- Ability to handle incoming calls and resolve customer issues
- Must be proficient in Microsoft Office, including Outlook, Word and Excel
- Persuasive negotiation skills in matters of payment discrepancies.
- Independent discretion and judgment.
- Responsible for understanding and learning the alcoholic beverage distribution industry and how each functional business area operates (both locally and as part of the national company).
- Strong analytical, critical thinking, problem solving and customer service skills.
- Strong skills for attention to detail and organizational skills.
- Professional written and verbal communication skills.
- Ability to prioritize multiple tasks, work effectively under stress, meet short deadlines, take direction and perform assigned duties.
- Ability to work well within a team as well as independently.
- Ability to remain on ready status and research accounts.

Education:
High School

Experience:
1-4 years

Qualifications:
- High School Diploma/GED
- 2+ years of collection and reconciliation experience
- Must be proficient in Microsoft Office, including Outlook, Word and Excel
- 2-3 years of experience in the Accounts Receivable field.
- Experience with working on research and thinking outside the box for resolution.
- Excel and E-mail communication skills.
- Able to answer and complete 20-30 calls per week while researching balances.
- Accurate data entry skills.


For consideration, please apply with an up to date resume.






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Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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