Agency Service Rep

posted:
Location
Cincinnati, Ohio
Industry
Customer Service & Call Center (Office and Administrative Support Occupations)
Job Type
Temporary
Working Hours
8:00 AM - 5:00 PM (Various Shifts Available)
Salary
US$ 15.70 per hour
Ref. Number
S_29703
Contact
Baker, Brad, Spherion
Phone
513-771-4455
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Job Description

Responsible for providing advanced customer service support to brokers selling Health Insurance products via telephone or written.

Responsibilities:
Assists agents and brokers via telephone or written communication. Responds to inquiries involving commissions, legislation, product information and policies and procedures for Individual, Small Group, Dental and Life. Will be expected to average a certain number of phone calls per representative per week, average pieces of correspondence to be processed per day. Coordinates mailings and fulfillment requests. Assists in broker road shows. Provides reports to brokers. Works on special projects. Performs other duties as assigned.

Working hours: 8:00 AM - 5:00 PM (Various Shifts Available)

Skills:
The Agency Services Rep primary job function is to make outbound calls and speak with Small Businesses to determine their interest in learning more about Small Group plans. If they are interested, the rep will send the information to an broker to follow up. Additionally, computer navigation and data entry are required. 25+ WPM
Great verbal communication skills required.

Education:
High School

Experience:
1-4 years

Qualifications:
EDUCATION/EXPERIENCE: High school diploma and one year of related customer service experience or an equivalent combination of education and experience required. Previous health insurance industry experience preferred. SKILLS: Advanced oral, written and interpersonal communication skills required. Advanced organizational, problem-solving and PC skills required. Advanced benefits, claims processing or membership knowledge preferred.

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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