Multiple high level project work position requested - position duties as stated below but may include other data service type duties for other departments as requested:
-Act as the primary point of contact for tactical program related matters for our clients in the Energy Management program.
-Research and resolve inquiries together with applicable service areas in a professional manner while maintaining a minimum resolution time.
Participates in the:
-Preparation of reports, correspondence, and/or statistics.
-The maintenance of records and filing systems; types and/or enters data into computer systems, including word processing, spreadsheet, presentation, database, or specialized software packages.
-Coordination of activities with other internal departments to meet customer needs.
-Updating systems with changes to client data.
-Maintaining all useful client information and reference tools to ensure current and accurate files/data at all times.
-Handling requests and providing customer service, guidance, and non-complex support for products and/or programs.
-Supports the administration of programs, projects, and/or processes specific to the department and external clients served.
-Review all system generated errors based on data entry standards.
-Investigate historical and live vendor billing errors and obtain refunds where appropriate. Maintain an average of 15 minutes per issue for the research/resolution.
-Identify and correct data entry errors in a timely manner to ensure inclusion of information on client's payment files
-Research and resolve problem bills per established processes and turn-around times.
-Build and maintain vendor specific processing templates.
-Build and maintain spreadsheets used to manually divide account into multiple parts based on client specifications.
-Other duties as assigned.
Working hours: 8AM - 5PM
Position Requirements : HS diploma or GED. Strong proficiency in Microsoft Office and Microsoft Excel. Problem solving ability. High attention to detail.
If you are interested in this position, please call 803.731.2227 to be sent the required testing and to set up an interview.
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