Owatonna, Minnesota
Administrative & Support Services (Office and Administrative Support Occupations)
Job Type
Working Hours
8:00 AM - 4:30 PM
US$ 18.00 - US$ 20.00 per hour
Ref. Number
Martin, Michelle, Spherion
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Job Description

The Quality complaint analyst is responsible for the initial evaluation of non-serious and serious quality complaints against products and services.

-Responsible for Customer Complaints Management (coordinate actions, track actions, analyze customer complaints for trends and escalations)
-Evaluates and assigns complaints internally to the needed function
-Monitor group mailboxes for critical communications from business partners.
-Work directly without immediate supervision to collaborate on appropriateness of response taking complaints and financial business risk into account
-Monitors Complaint Records in QMS to ensure standard process is adhered and complaint closure as required.
-Compile and monitor data for trending analysis by product
-Assists with maintenance of training presentations for complaint processes
-Perform other essential and related peripheral duties as may be assigned

Working hours: 8:00 AM - 4:30 PM

-Demonstrate discipline and consistency regarding adherence to established standards,
policies, and procedures
- Read and interpret blueprints, drawings, and applicable specifications
- Intermediate computer skills including MSOffice Applications (Microsoft Excel,
PowerPoint, Access, Outlook)
- Excellent interpersonal skills (must be a team player willing to lead, work cross
functionally with various departments effectively)
- Basic understanding of quality practices
- Must be flexible in changing priorities
- Experience in analyzing large sets of data to identify root causes and implement action
items through structured problem solving approach
- Excellent written and verbal communication skills using the English language.
- Excellent organizational skills

High School

1-4 years

-High School Diploma required;
-3+ years of experience in quality or manufacturing environment
-Experience in Quality Control and/or Quality related roles preferred
-Knowledge in SAP Platform preferred
-Knowledge in BPS and/or Lean & Quality tools desired

Apply today! Contact us at 507-451-3400 for additional information.

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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