Applicant Reviewer

posted:
Location
Killeen, Texas
Industry
Customer Service & Call Center (Office and Administrative Support Occupations)
Job Type
Temporary
Working Hours
8:00 AM - 8:00 PM (Various Shifts Available)
Salary
US$ 10.00 per hour
Ref. Number
S_38972
Contact
Kemery,Jennifer, Spherion
Phone
254-778-0369
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Job Description

Review Agent is responsible for reviewing and entering data as it pertains to the eligibility of candidates for the Lifeline government program. The agent reviews documents, calculates income, confirms identity, verifies attestation statements and makes a determination based on the information provided.
The ideal candidate must be able to multi-task, have previous customer service experience/data entry work experience, and ability to think quickly, problem solve and be productive in a fast paced environment while adapting well to change.

Responsibilities:
??? Examine applications and determine applicant eligibility based on either income level or participation in a state specific program such as Food Stamps, Medicaid, or Section 8 Housing.
??? Evaluate application filing completeness and compare against supporting documents such as pay stubs, tax returns, W-2s, Social Security statements, and social service agency documentation.
??? Calculate income and compare to state-specific program eligibility requirements. Document decision in an online system
??? Perform accurate data entry, while reviewing and correcting address errors.
??? Verifying customer personal information and signatures.
??? Agents may be required to assist in call center roles.

Working hours: 8:00 AM - 8:00 PM (Various Shifts Available)

Skills:
N/A

Education:
High School

Experience:
0-1 years

Qualifications:
??? Availability Mon-Fri 8AM-10:30PM, Sat 9AM-8:30PM, Sun 11AM-6:30PM
??? Strong data entry skills including ability to process applications with efficiency and accuracy
??? Ability to interpret varied income and state program documents
??? Ability to multitask and use multiple systems simultaneously
??? Ability to look at complex issues and identify the problem using multiple systems
??? Ability to adapt to changing situations
??? Ability to take constructive criticism and have a willingness to change
??? Basic math skills (add, subtract, multiply, percentages)


n/a

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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