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Job Description

Woodstock, Connecticut
Job type:
Temp to Perm
Date Posted:
Wednesday, November 4, 2020
Reference Number:

Customer Service Representative

Interacts with customers to provide information in response to inquiries about products and processes orders. Provides administrative support functions to sales and other departments within the organization.

for this Customer Service position include the following. Other duties may be assigned.
? Contributes to the development and maintenance of standards, policies and procedures regarding customer service.
? Regularly provides feedback on the soundness and effectiveness of the customer service department?s policies and procedures.
? Supports sales staff
? Adheres to all corporate policies, guidelines and statutory requirements and recommends to senior management adoption and/or changes to policies and guidelines to reflect circumstances within the customer service area.
? Works with the organization?s other departments to resolve problems, facilitate solutions and enhance customer service offerings.
? Prepares, generates and distributes daily reports and order acknowledgements to appropriate personnel.
? Responsible for notifying administration of any required updates of customer records on the organization?s internal database.
? Provides back-up support to other group members in the performance of job duties as required.
? Supports/participates in the organization?s Continuous Improvement Program.
? Answers customer inquiries/communications as required.
? Attends regular customer service departmental meetings.
? Advises internal staff of advertisements and campaigns that affect retention.
? Performs other related duties as assigned by management.

Working hours: 8:00 AM - 5:00 PM

Customer/Client Focus
Problem Solving/Analysis
Effective Time Management
Communication Proficiency
Technical Capacity
Microsoft Office. (Word, Excel, Outlook).
Infor Syteline (MRP) experience preferred.


1-4 years

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work for a family owned and operated manufacturing company with excellent potential for growth and competitive salary.

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.