A/R and Collections Specialist

Chico, California
Customer Service & Call Center
Job Type
Temp to Perm
US$ 14.00 per hour, $14 per hour + none
Ref. Number
Carleigh Colburn, Spherion
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Job Description

Job Description:
Responsible for reaching out to customers to collect payment for overdue bills, loans, or other payments. Acts as the liaison between creditors and customers and manages overdue accounts.

Main Responsibilities:

-- Collect payments on past due bills.
-- Create a list of people who have not made payments.
-- Organize list according to severity of delinquency.
-- Locate customers using credit bureau information, background checks, loan documents, and other paperwork or databases.
-- Call customers using telephone.
-- Utilize computer systems to handle skip tracing.
-- Inform clients of overdue accounts and amount currently owed.
-- Attempt to collect payment.
-- Review terms of sale or loan documents.
-- Ensure all customer information is correct, including phone numbers and addresses.
-- Listen to customer's story and determine if debt can be collected.
-- Set up repayment plans and new terms of sale.
-- Offer advice or refer customers to debt counselors.
-- Record new commitment to repay debt.
-- Send statements of delinquencies to credit bureau.
-- Initiate repossession proceedings or hand over account to law practice that specializes in debt collection.
-- Purge records if debt has been satisfied.
-- Report satisfied debts to credit bureaus.
-- Follow federal and state laws dealing with debt collection.
-- Print reports for management.
-- Purge records from deceased people

Working hours: 2 PM to 7 PM

Job Qualifications:

-- Must have collection or telemarketing experience = 1 year+.
-- HS Graduate or equivalent.
-- Problem Solving Skills.
-- Demonstrable Communication Skills.
-- Self Motivated.
-- Ability to Successfully Complete ACA Professional Debt Collector Certification.
-- Background Check Required.
-- Previous collections experience
-- Working knowledge of collections laws

About Spherion Staffing Services
Spherion is a locally owned staffing company with 150 offices throughout the U.S. Since 1946, we have connected millions of job seekers to rewarding administrative, clerical, light industrial, customer service, non-clinical healthcare and professional opportunities. Specializing in flexible, temp-to-hire and permanent talent placements, Spherion is a trusted workforce partner to more than 3,000 companies nationwide.

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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