AR/Collections Specialist in Boise, ID

posted:
Location
Boise, Idaho
Industry
Accounting & Auditing
Job Type
Temp to Perm
Salary
US$ 14.00 per hour, $14 per hour + none
Ref. Number
S_13594
Contact
Jones, Catherine, Spherion
Phone
208-514-2044
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Job Description

This position will play a key role for Invoice to Cash (ITC) by ensuring timely collection of monies owed to the company and resolution of customer billing issues and will be located within the Shared Services Center.

This position will play a key role for Invoice to Cash (ITC) by ensuring timely collection of monies owed to the company and resolution of customer billing and payment/deduction issues. This position is responsible for collection calls and/or correspondence as well as deduction resolution in a fast paced goal oriented department. This position is also responsible for assisting with continual process improvements and cost effective delivery of services.

Working hours: 40

Skills:
--Works high volume customer collection calls and/or correspondence to collect delinquent customer balances on an assigned customer portfolio.
--Provides customer service regarding collection issues. Process account deductions by processing a credit or requesting repayment if research shows a customer took an unauthorized deduction.
--Work and continuously monitor the order release queue where customer orders stop if a customer balance is over the customer credit line and/or customer's past due balance exceeds company thresholds. Ensure that all appropriate parties are notified (the customer, sales and customer service) if a customer order is being held and cannot be released for shipment.
--Ensures monthly reporting to direct supervisor with full participation in monthly aging meetings to review the status of the past due balances and aging credits for all accounts within the assigned portfolio.
--Prepare final demand letters and/or work out payment plans for customers with delinquent balances as appropriate. Coordinate the placement of accounts to 3rd party collection agencies on an as needed basis.
--Research deductions taken by customers and confirm the nature of the deduction taken, determine if the deduction taken is valid and obtain approvals needed to process the deduction claim (issue credit memos) following company policy and procedures.
--Prepares customer statements on a monthly basis.
--Processes AR transactions including offsets of debits and credits, etc. Prepare full package needed for managers to process any approved bad debt write offs.
--Builds and maintains customer relationships and services the customer by sending invoice copies upon request, checking the status of available credits for the customer to use, checking on payment status of delinquent invoices, sending out monthly account statements, etc.

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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