Audit Customer Care

posted:
Location
Jacksonville, Florida
Industry
Accounting & Auditing (Business and Financial Operations Occupations)
Job Type
Temporary
Working Hours
8:00 AM - 5:00 PM
Salary
US$ 13.00 per hour
Ref. Number
S_33139
Contact
Kopp,Marme, Spherion
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Job Description

Customer Care Professional is responsible for supporting back office tasks including credit card verification, backorder management and customer communication, processing return credits and exchanges, and processing customer accommodations. Additionally, this position partners cross-functionally on inquiries related to UPS claims, tag/hardware requests, and auditing, as needed.

Responsibilities:
The successful individual will leverage their proficiency in data entry and customer service

Efficiently leverage multiple systems and tools to research and resolve customer issues
Process return/exchange and credit/charge transactions
Research returned items and resolve customer issues in a professional manner
Effectively communicate shipping delays to customers
Maintain undeliverable and problem return files
Review ecommerce orders to detect fraudulent activity
Other duties as assigned

Working hours: 8:00 AM - 5:00 PM

Skills:
-Working within a team environment that delivers great customer experiences
-Excellent verbal and written communication skills
-Attention to detail
-Effective decision-making, problem-solving skills and follow-up skills necessary
-Ability to maintain a positive attitude in fast-paced work environment
-Excellent organizational skills
-Ability to interpret data and report appropriately
-Intermediate computer skills, including proficiency in Windows navigation and MS Office
-Intermediate mathematical and analytical skills

Education:
No Degree Required

Experience:
1-4 years

Qualifications:
1 year customer service or fraud review experience
High school diploma or equivalent required

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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