Bank Applications Support Specialist

Columbia Falls, Montana
Information Technology (Computer and Mathematical Occupations)
Job Type
Temp to Perm
Working Hours
8:00 AM - 5:00 PM
US$ 15.00 - US$ 18.00 per hour
Ref. Number
Nikki Demars, Spherion
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Job Description

The Bank Application Support Specialist will coach and train staff on technology solutions used by the bank and provide support for customers using the technology solutions made available by the bank. The Bank Application Support Specialist acts as a first-level problem identification and resolution resource, including answering questions, providing advice, and troubleshooting to assist users

Main duties are to provide the highest level of internal and external technical service support in the following areas:
-Be the subject matter expert in customer-facing technology solutions.
-Assist customers with enrolling in Retail/Business online accounts.
-Field customer calls relating to online banking (i.e. payroll files, transfers, bill payment, Mobile Deposit Capture, eStatements, etc).
-Assist with development and maintenance of an internal/external knowledge base for technology solutions.
-Coordinate user problem resolution and track and report recurring problems.
-Provide first-level technical support for the bank's computer network, PCs, printers, and other bank equipment.
-Maintain confidentiality at all times and use discretion when handling sensitive information.
-Act on every opportunity to refer bank products and services.
-Support Operations Department personnel with EFT, ACH, and wire transfers. This job description reflects management's assignment of essential functions; it does not
prescribe or restrict the tasks that may be assigned.

Working hours: 8:00 AM - 5:00 PM

-Technical aptitude and confident familiarity with smartphones, operating systems, and PCs.
-Demonstrated customer service experience and strong interpersonal skills.
-Ability to motivate and positively influence others.
-High attention to detail.
-Ability to prioritize effectively.

High School

1-4 years

-High school diploma or equivalent required
-Post-secondary education in a computer-related field of study preferred

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Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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