Banking Customer Service Specialist

posted:
Location
Fargo, North Dakota
Industry
Customer Service & Call Center (Office and Administrative Support Occupations)
Job Type
Full-Time
Working Hours
Various Shifts Available
Salary
US$ 15.09 - US$ 15.10 per hour
Ref. Number
S_34196
Contact
Audrey Mascal, Spherion
Phone
701-412-2896
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Job Description

Our client has several openings for Banking Customer Service Specialists in their business. The Banking Customer Service Specialists will provide direct customer service; take inbound calls, be responsible for responding to customer requests for information on accounts and related products and services

This position is responsible for providing unequaled personal service to customers by phone in accordance with established policies and procedures, with accuracy and efficiency.
Various shifts available
$15.10/hour (weekend and evening shift differential of 8%)
Direct Hire opportunity

Responsibilities:
- Answer and reply to all communication in a customer paced, accurate, and courteous manner. This may include online, mobile, voice, and chat
- Research and investigate requests as needed according to established policies and procedures
- Work effectively with other departments as necessary for customer inquiry/problem resolution
- Communicate service issues in a timely manner to supervisor for resolution
- Meet or exceed all performance goals as outlined for the position
- Provide courteous, accurate, and efficient assistance to customers using all digital channels
- Maintain knowledge of all products and services offered
- Verbalize and demonstrate knowledge of procedures for maintaining security, confidentiality, and integrity of employee and customer information
- Work flexible hours to support the department needs to include evenings and weekends, if necessary
- Know by name and face as many customers and employees as possible, calling them by name as often as possible

Responsibilities:
See above

Working hours: Various Shifts Available

Skills:
Requirements:
-HS diploma required
-Excellent customer service skills
-Experience in banking or call center industry is helpful but not required
-Excellent verbal and written communication skills required
-Must have the ability to effectively handle conflict and work under pressure
-Must have the ability to listen, evaluate and exercise independent judgment
-Knowledge of personal computers and related software programs such as Windows XP and Microsoft Office

Education:
High School

Experience:
0-1 years

Qualifications:
See above


To be considered, please apply online at www.spherion.com/fargo
If you have any questions please contact Audrey Mascal at 701-412-2896

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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