Benefits Customer Support Representative

posted:
Location
Madison, Wisconsin
Industry
Customer Service & Call Center (Office and Administrative Support Occupations)
Job Type
Temporary
Working Hours
Various Shifts Available
Salary
US$ 15.00 - US$ 16.50 per hour
Ref. Number
S_33546
Contact
Claudine Baccheschi, Spherion
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Job Description

Our east side client in Madison is looking for experienced customer service representatives to join their team!

This is a temporary role lasting 3+ months with the potential to be hired on. This client is a benefits company offering flexible spending accounts, COBRA administration and more to customers in all 50 states.

Shifts are Monday through Friday; 1st and 2nd shift available!

Responsibilities:
-Provide prompt, courteous, and professional customer service ensuring customer needs are met with the first call and expectations are met in order to retain and grow the value of our existing business.
-Maintain proficiency and knowledge, in product offerings and processes, for select client divisions and be able to promote, up sell, and cross sell new and existing services to the customers.
-Build trust by interacting with customers in a way that gives them confidence in the intention at the time of the interaction and those of the organization.
-Promptly and accurately document relevant actions in operation systems to ensure subsequent quality service to customers by other employees.
-Facilitate problem resolution and continuous customer satisfaction improvement efforts

Working hours: Various Shifts Available

Skills:
--Effective, professional and sophisticated communications skills, emphasis on written and verbal skills.
--Ability to effectively deal with stressful and confrontational situations with customers.

Education:
High School

Experience:
0-1 years

Qualifications:
-Education or equivalency to a high school diploma.
-Minimum of 1 year demonstrated experience in a front line customer service environment.
-Minimum of 1 year experience working in professional office environment.


Send your resume today!

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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