Bi-lingual Customer Service Representative

posted:
Location
Charleston, Illinois
Industry
Customer Service & Call Center (Office and Administrative Support Occupations)
Job Type
Temporary
Working Hours
8:00 AM - 10:00 PM (Various Shifts Available)
Salary
US$ 10.75 per hour
Ref. Number
S_32490
Contact
Somers,Cynthia J., Spherion
Phone
217-487-4343
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Job Description

The Bilingual Customer Service Representative is responsible for assisting current and potential new customers with enrollment processes and assisting existing customers with status updates in both English and Spanish. In addition, they will provide customers with their current account information, resolve questions concerning eligibility and assist with the application process. The CSR will also create IT tickets based on customer needs. The ideal candidate must be able to read/write/speak both English and Spanish, possess skills to multi-task, have previous customer service experience, and ability to think quickly, problem solve and be productive in a fast paced environment while adapting well to change. Part-Time and Full-Time shifts may be available.

Responsibilities:
Assisting potential new customers with eligibility requirements and needed documentation.
Capturing caller information, and sending out applications.
Provide new customers with program specific information and application assistance.
Explaining program specific benefits to qualified or approved applicants and existing customers.
Research accounts and provide account status updates.
Assist current customers with program benefit recertification, including reading disclosures and attestations.
Transfer customers to appropriate departments for further assistance.
Provide technical support to program customers who are experiencing issues with job based equipment.
Create IT tickets based on issues the customer is experiencing and customer need.

Working hours: 8:00 AM - 10:00 PM (Various Shifts Available)

Skills:
Fluent in both English and Spanish (ability to read/write/speak both)
Good written and verbal communication skills (in both English and Spanish)
Strong customer service skills
Ability to multitask and use multiple systems on multiple platforms
Ability to identify customer problems and take appropriate actions in the correct system
Ability to remain calm under pressure and handle upset callers
Active listening skills and ability to ask clarifying questions to gain understanding
Problem solving skills
Must demonstrate patience and compassion toward callers
Ability to take constructive criticism and have a willingness to change
Maintain confidentiality and professionalism
You must be at least 18 years old and pass a background screening and drug test

Education:
High School

Experience:
1-4 years

Qualifications:
apply at spherion.com/apply or call 217-487-4343 for more information

Attendance during training is mandatory. Flexibility in training hours based on approved availability.

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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