Bi-lingual Customer Service Representative

Killeen, Texas
Customer Service & Call Center (Office and Administrative Support Occupations)
Job Type
Temp to Perm
Working Hours
Various Shifts Available
US$ 11.00 per hour
Ref. Number
Cox,Tavaris, Spherion
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Job Description

The Bilingual Customer Service Representative is responsible for assisting current and potential new customers with enrollment processes and assisting existing customers with status updates.

-Assisting potential new customers with eligibility requirements and needed documentation.
-Capturing caller information, and sending out applications.
-Provide new customers with program specific information and application assistance.
-Explain program specific benefits to qualified or approved applicants and existing customers.
-Research accounts and provide account status updates.
-Assist current customers with program benefit recertification, including reading disclosures and attestations.
-Transfer customers to appropriate departments for further assistance.

Working hours: Various Shifts Available

-Good written and verbal communication skills
-Strong customer service skills.
-Ability to multitask and use multiple systems on multiple platforms.
-Ability to identify customer problems and take appropriate actions in the correct system.
-Ability to remain calm under pressure and handle upset callers.
-Active listening skills and ability to ask clarifying questions to gain understanding.
--Problem solving skills.
--Must demonstrate patience and compassion toward callers.
--Ability to take constructive criticism and have a willingness to change.
--Maintain confidentiality and professionalism.

High School

0-1 years

-Must be at least 18 years old, and pass a background screen and drug test.
-Available Monday through Sunday 7am-10pm.
-Proficient in English and Spanish.

If you are confident you have what it takes to help us grow and you???re ready to take your career to the next level, please upload your resume, fill out the online application and give us a call @ 254-778-0369

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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