JOB DESCRIPTION AND RESPONSIBILITIES:
Interface via telephone, email and/or chat with external customers on technical support related issues, Generally Monday through Friday from 8:30 AM to 7:00 PM, must be able to work a shift schedule that falls during these work days and hours.
Works various technical and customer service related correspondences to ensure customer issues are resolved in a timely manner. Fluent Portuguese Speaker Required.
Must be able to explain and demonstrate performance of the essential functions of the job, with or without reasonable accommodation. Must posse the following experience, skills, and abilities:
- Minimum of 6 Months technical support experience - preferably phone/email experience.
- Minimum of 6 months in customer service or support role - preferably phone/email experience.
- Troubleshooting/diagnostic experience.
- Strong computer skills and experience in all current Microsoft OS and MS Office.
- Must be self-motivated with inherent ability to multi-task.
- Identify / define processes that enhance the customer experience, reduce costs and deliver the right. solution the first time .
- Exhibits professional conduct.
- Must possess excellent written and oral communication skills.
- Strong problem solving and negotiation skills with the ability to deal with difficult customers and situations
- Must possess excellent interpersonal skills with the ability to work in a collaborative team environment
Working hours: Open
MINIMUM EDUCATION/EXPERIENCE REQUIRED
High school diploma or equivalent; or a minimum of 6 months related experience or training; or equivalent combination of experience and education. Technical certifications and/or Associates degree a plus.
Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.