Bi-Lingual Spanish CSR in Rantoul

posted:
Location
Rantoul, Illinois
Industry
Customer Service & Call Center
Job Type
Temp to Perm
Salary
US$ 16.00 per hour, $16 per hour + none
Ref. Number
S_12105
Contact
Somers,Cynthia J., Spherion
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Job Description

Put your Bilingual (English/Spanish) skills to use. Bi-lingual is required. Trilingual (English/Spanish/French) would be very welcomed!
Answer customer inquiries by clarifying desired information, researching and providing information. Communicate with customers through a variety of means; by telephone, by e-mail, live chat, fax, and regular mail.
Manual order entry, work closely with distribution center on delivery creation and order processing, with emphasis on any special requirements for international shipments.
Work closely and communicate with the outside sales force and sales management as needed.
Perform daily office functions in the Customer Service office, including phone calls, filing, copying, faxing, correspondence, email etc.
Answer questions regarding products, availability, pricing, shipping, preseason programs, and general sales policies.
Process special orders for dealers and sales representatives. Fulfills customer requests for information, literature and other merchandise requests. Continually maintains a thorough knowledge of all company products, catalog contents, field sales personnel and any promotional items.
Report any problems with SAP which might prevent the entry or accuracy of orders immediately to the CS Manager, Director of CS and IT Help Desk for resolution. Assist with SAP testing and problem resolution as requested by the IT group or Management.
Investigate order errors and delays and shipping complications and work closely with distribution center to determine root cause and prevention
Log shipping issues on a daily basis, outlining details surrounding the issue and how the problem was resolved for the customer.

Working hours: 8am - 5pm

Skills:
Bi-lingual in Spanish English - Apply Today! spherion.com/jobs

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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