DEPARTMENT: LATIN AMERICA
Interfaces with internal or external customers on service related issues. Works various service related reports to ensure required activities are fulfilled and resolved in a timely manner. Must be bilingual English/Spanish. This position may be responsible for dealing with Smart Phones and retailers and wholesalers by providing them with personalized service and assisting them with escalated issues, credits, etc.
- Manage various reports.
Deal with Smart phones and retailers and wholesalers if required.
Act as overall coordinator with other departments
Focal point for issues escalation for wholesalers and retailers.
Actively participates in decision making process for the establishment of external suppliers.
- Maintain databases
- Manage customer mailings
- Perform surveys
- Receive and answers service inquiries via e-mail specifically warranty validation requests.
- Reads and evaluates service repair reports and approves based on given guidelines.
Other duties as assigned
Working hours: 8:00am to 5:00pm
--Basic computer skills (Outlook, Microsoft Word, Excel and PowerPoint)
--Great people skills and phone etiquette
--Customer service mentality
--Ability to multi-task and provide team support
--Positive, can-do attitude
--Detail-oriented, organized and thorough
--Experience preferred, but not required
Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.