Bilingual Call Center Representative

posted:
Location
Killeen, Texas
Industry
Customer Service & Call Center (Office and Administrative Support Occupations)
Job Type
Temporary
Working Hours
7:00 AM - 10:00 PM
Salary
US$ 10.00 - US$ 11.00 per hour
Ref. Number
S_30300
Contact
Williams, Lawrence, Spherion
Phone
254-778-0369
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Job Description

Assisting customers with various inquiries in a timely manner with a high degree of professionalism
Researching and resolving customer issues
Inputting customer information into client systems
Managing transactions and changes to accounts
Offering solutions that optimize the customer experience and retain their business
Performing other administrative duties as assigned.

Responsibilities:
n/a

Working hours: 7:00 AM - 10:00 PM

Skills:
n/a

Education:
High School

Experience:
0-1 years

Qualifications:
Available 7:00am-10:00pm Sunday through Saturday including holidays.
Start rate is $10.00 per hour.
Good written and verbal communication skills
Strong customer service skills.
Ability to multitask and use multiple systems on multiple platforms.
Ability to identify customer problems and take appropriate actions in the correct system.
Ability to remain calm under pressure and handle upset callers.
Active listening skills and ability to ask clarifying questions to gain understanding.
Problem solving skills.
Must demonstrate patience and compassion toward callers.
Ability to take constructive criticism and have a willingness to change.
Maintain confidentiality and professionalism.
Must be at least 18 years old, and pass a background screen and drug test.

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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