Bilingual Collections Specialist

Jacksonville, Florida
Customer Service & Call Center (Office and Administrative Support Occupations)
Job Type
Working Hours
8:00 AM - 5:00 PM
US$ 17.00 per hour
Ref. Number
Cameron, Teresa, Spherion
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Job Description

Consumer Collections is seeking a candidate that has excellent problem solving and communication skills to work as Collection Representatives. Ideal candidate will possess 3+ years previous collections experience in a high volume work environment. Candidate must have excellent communication skills and be highly motivated. Must also be able to speak and write Spanish and English.

The duties of a Collections Specialist include collection calls and/or correspondence in a fast paced goal oriented collections department.
Providing customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments. Responsible for monitoring and maintaining assigned accounts- Customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos.
Accountable for reducing delinquency for assigned accounts.
Perform other assigned tasks and duties necessary to support the Accounts Receivable Department.
Enlist the efforts of sales and senior management when necessary to accelerate the collection process.

Working hours: 8:00 AM - 5:00 PM

Knowledge of Billing and Collections procedures
Accounts Receivable knowledge/experience a plus
Attention to detail, goal oriented

High School

1-4 years

Written and verbal communication abilities
Ability to prioritize and manage multiple responsibilities

This is a temporary to hire position for a client that is located in the Southside area of town.

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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