Bilingual Collections

Mulberry, Florida
Customer Service & Call Center (Office and Administrative Support Occupations)
Job Type
Temp to Perm
Working Hours
Various Shifts Available
US$ 14.00 per hour
Ref. Number
Keilty, Alicia, Spherion
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Job Description

The Bilingual Collections Rep will be responsible to contact account holders with inquiry into payment of delinquent accounts. The ideal candidate will use strong oral communication skills to research, substantiate, reconcile and generate customer account adjustments in accordance with company policy.

Schedule: 8a-5pm shift is a Monday - Saturday with a day off during the week and Sunday off. 10a-9pm shift has Sat, Sun and a day during the week off. Must be flexible to work either schedule as you will be placed on the shift based on company needs.

1. Work the accounts of assigned collection files per work standards.
2. Make arrangements with the customer to pay the entire outstanding balance or set up the best possible arrangement.
3. Document all collection activity in the Central Collections system in a concise and accurate manner.
4. Correct any deficiencies or oversights as outlined by management during telephone monitoring or quality reviews.
5. Perform special projects or tasks as assigned by supervisor.

Working hours: Various Shifts Available

1. Ability to read and interpret documents such as operating and procedure manuals.
2. Ability to add, subtract, multiply and divide in all units of measure and compute percent, etc.
3. Comply with the Fair Debt Collection Practices Act (FDCPA), as well as state and city laws and provisions as outlined in the Account Representative Training Program.
4. Ability to lift up to 10 lbs, sit, stand, walk, bend, twist and reach with arms and hands.
5. Work varying shifts to include late evenings and weekends.

High School

1-4 years

1. High School diploma or equivalent.
2. Bilingual (English/Spanish) required
3. One to two years experience in accounts receivable, credit granting or customer account reconciliation.
4. One year experience in customer service.
5. Ability to communicate effectively with customers, dealers, retail stores and other corporate personnel by telephone, or through written communication; assimilate information and make decisions; work under pressure in a detailed, organized manner.
6. Good customer service skills with a professional and positive telephone presence.
7. Computer skills to include, Outlook, Word, Excel, etc.
9. Effective time management skills and the ability to multi-task and be highly organized.

Open interviews held weekly!

Tuesdays from 10:00am - 12:00pm and Thursdays from 1:00pm - 3:00pm

Spherion Staffing
1925 E Edgewood Dr
Suite 102
Lakeland, FL 33803


Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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