Bilingual CSR - Dairy Order Processing Specialist in Kalamazoo

Kalamazoo, Michigan
Biotechnology & Pharmaceutical
Job Type
Reference Number
Britton,Darren, Spherion
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Job Description

Essential Duties & Responsibilities:

- Receive and quality check customer order submissions
- Process customer orders into Database
- Coach customers and company field force on the process including but not limited to: DNA sampling technique, sample submission process, order requirements and guidelines, reporting calendar, etc.
- Manage inbound and outbound calls and emails from internal and external customers pertaining to sample submission and order status
- Liaise with Lab on monthly capacity and sample volume expectations
- Execute archiving of samples and coordinate requests with Archivist
- Write and maintain SOP's pertaining to Order Entry
- Contribute ideas that will lead to continuous improvement of laboratory, archive and client services procedures (efficiency and/or quality)
- Able to work independently with a high degree of accuracy and extensive attention to detail
- Train new team members on the processes, both internal and external

Working hours: 8:00am - 6:00pm

Typical Skills, Background & Experience:
- Excellent oral and written communication skills
- Excellent time management skills
- Strong team orientation and work ethic
- Must be detail oriented and accurate
- Familiarity with Microsoft Office, specifically Microsoft Excel
- Desired familiarity with:
o Knowledge of Cattle/Dairy Industry
o Knowledge of current Animal Genetics products (HD50K, GeneSTAR, CLARIFIDE, SireTRACE, etc.)
o Familiarity of lab processes such as DNA extraction, microsatellite parentage testing or Single Nucleotide Polymorphism testing using Sequenom, OpenArray, and /or Illumina platforms
o Bilingual (Spanish or Portuguese)

To apply for this position, please apply online at and email your resume to

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.



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