Bilingual Customer Care Representative

Mulberry, Florida
Customer Service & Call Center (Office and Administrative Support Occupations)
Job Type
Temp to Perm
Working Hours
9:00 AM - 7:00 PM
US$ 13.00 per hour
Ref. Number
Keilty, Alicia, Spherion
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Job Description

Spherion Staffing is looking for Customer Care Represebntatives for a well-established company in the Polk County area!

Shift: Monday - Saturday 9:00am - 7:00pm(MUST have full flexibility to work days/hours/shifts within the department operating hours)

- Respond to customer inquiries via chat, email, and calls
- Maintain up-to-date product and company knowledge
- Gather facts regarding customer concerns and find solutions to resolve issues
- Work with multiple departments to solve issues for customers
- Work with other departments and vendors to resolve the customers complaints
- Maintain accurate call records of all activities

Working hours: 9:00 AM - 7:00 PM

Ability to communicate effectively with staff and vendors through written communication; gather information and make decisions; work under pressure in a detailed, organized, and professional manner.
Ability to sit for long periods of time, speak, and type (computer / analysis work, etc.)
Strong customer service, professional telephone etiquette, problem solving and decision making abilities
Effective time management skills and the ability to multi-task

High School

1-4 years

High school diploma. Associate degree a plus.
Minimum of 1 year retail or customer service experience
Basic computer skills in Microsoft Office applications (Word and Excel)
Bilingual (English/Spanish)

**Employer conducts computer assessment testing, pre-employment drug screening and national background check.**

Submit your resume today!



Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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