Bilingual Customer Service Associate

Madison, Wisconsin
Customer Service & Call Center (Office and Administrative Support Occupations)
Job Type
Temp to Perm
Working Hours
6:30 AM - 7:00 PM
US$ 17.50 per hour
Ref. Number
Shedosky, Alicen, Spherion
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Job Description

Join a team dedicated to helping make the correct health care decisions. Spherion's west side Madison client is actively recruiting for temp to hire Customer Service Representatives. This client offers an open and well lit call center with employee appreciation events, supportive management staff, a full kitchen, and a gym on site!

- Provides first level customer service to customers who contact the company with questions
- Ensures phone calls are answered promptly and meets all service level agreements
- Transfers and/or escalates phone calls to the appropriate staff when additional support is required
- Collects demographic information and maintains consistent metrics while providing a positive interaction with the customer
- Documents all contacts for tracking and reporting purposes
- Documents resolution of contacts and cases when completed
- Confirms customer contact information and updates company records when customers? information has changed
- Troubleshoots customer issues by communicating issues / concerns to the appropriate department in the company
- Documents all contacts for tracking and reporting purposes and resolution of contacts
- Confirms customer contact information and updates company records when customer's information has changed

Working hours: 6:30 AM - 7:00 PM

- Effective communication skills
- Ability to stay focused to resolve customer request, and handle push back
- Attention to detail
- Ability to follow appropriate scripts and manage several client specific protocols

High School

0-1 years

- Previous experience working in a fast paced customer focused setting
- 1 year of call center or office experience preferred
- Ability to work within a fast paced environment
- Written and verbal fluency in Spanish language

Apply today!

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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