Bilingual Customer Service Representative

posted:
Location
Killeen, Texas
Industry
Customer Service & Call Center (Office and Administrative Support Occupations)
Job Type
Temporary
Working Hours
7:00 AM - 7:00 PM (Various Shifts Available)
Salary
US$ 10.00 - US$ 11.00 per hour
Ref. Number
S_52019
Contact
Kemery,Jennifer, Spherion
Phone
254-778-0369
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Job Description

Assisting potential new customers with eligibility requirements and needed documentation.
Capturing caller information, and sending out applications.
Provide new customers with program specific information and application assistance.
Explain program specific benefits to qualified or approved applicants and existing customers.
Research accounts and provide account status updates.
Assist current customers with program benefit recertification, including reading disclosures and attestations.
Transfer customers to appropriate departments for further assistance.
Must demonstrate patience and compassion toward callers.
Maintain confidentiality and professionalism.

Responsibilities:
Assisting potential new customers with eligibility requirements and needed documentation.
Capturing caller information, and sending out applications.
Provide new customers with program specific information and application assistance.
Explain program specific benefits to qualified or approved applicants and existing customers.
Research accounts and provide account status updates.
Assist current customers with program benefit recertification, including reading disclosures and attestations.
Transfer customers to appropriate departments for further assistance.
Must demonstrate patience and compassion toward callers.
Maintain confidentiality and professionalism.

Working hours: 7:00 AM - 7:00 PM (Various Shifts Available)

Skills:
Must be at least 18 years old, and pass a background screen and drug test
Available Monday through Sunday 7am-10pm.
At least 6-12 months consistent work history.
Fluent in English and Spanish. (Written and Spoken)

Education:
High School

Experience:
1-4 years

Qualifications:
Must be at least 18 years old, and pass a background screen and drug test
Available Monday through Sunday 7am-10pm.
At least 6-12 months consistent work history.
Fluent in English and Spanish. (Written and Spoken)


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Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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